This Shipping & Delivery Policy explains how Cosmos Logistics, a unit of Ganapati Enterprises, handles pickup, transit and delivery of shipments booked through our website, app or franchise partners, and how our online (non-physical) services are delivered.
1Service Coverage
We deliver across India through our own hubs and our franchise partner network. You can check whether we serve a location using our Pincode Availability tool before booking. We currently do not offer international shipping.
2Pickup
- Pickups are scheduled on working days (Monday–Saturday), usually within 24 hours of booking in serviceable areas.
- The shipment must be ready, securely packed and correctly labelled at the time of pickup.
- Customers may also drop shipments at the nearest Cosmos Logistics franchise outlet.
3Estimated Delivery Timelines
| Route | Estimated time (after pickup) |
|---|---|
| Within the same city | 1–2 working days |
| Within the same state / region | 2–4 working days |
| Metro to metro | 3–5 working days |
| Rest of India | 5–8 working days |
| North-East, J&K and remote areas | 7–12 working days |
These are estimates, not guarantees. Delivery may be delayed by weather, natural disasters, strikes, government restrictions, festivals, incorrect addresses or other events beyond our control.
4Shipping Charges
Shipping charges depend on weight (actual or volumetric, whichever is higher), dimensions, origin and destination pincode and service type. The applicable charge is shown at the time of booking. GST is applicable as per government rules.
5Tracking
Every shipment gets a unique tracking/AWB number. You can track it anytime on our Track Shipment page. Status updates may also be sent by SMS or email.
6Delivery
- Shipments are delivered to the address given at booking. Delivery may require the receiver’s signature, OTP or ID verification.
- If the receiver is unavailable, we will make up to 3 delivery attempts. After that, the shipment may be returned to the sender (RTO) at applicable charges.
- The receiver should check the package at delivery and note any visible damage on the delivery record. Damage claims must be raised within 7 days of delivery.
7Delivery of Online Services
Some payments on our website are for digital/online services and involve no physical shipment:
- Wallet top-up: credited to your Cosmos wallet instantly after successful payment (in rare cases up to 24 hours).
- Pincode (territory) booking: the pincode is allotted to your account immediately after successful payment and shown in your dashboard.
- Agreement fee: your agreement request is processed and the agreement is issued within 3–7 working days after payment and verification.
Confirmation of these services is sent to your registered email and shown in your account dashboard.
8Lost or Delayed Shipments
If your shipment has not been delivered within the estimated time, please contact us with your tracking number. Claims for lost shipments are handled as per our Terms & Conditions and Refund & Cancellation Policy.
9Contact
Email: care@cosmos-logistics.in · Phone: 022 6964 7171 (Mon–Sat, 9:00 AM – 6:00 PM)
8, Kakaji Nagar, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104, India