Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all payments made to Cosmos Logistics, a unit of Ganapati Enterprises, through our website or app, including payments made via Razorpay and Cashfree Payments. Please read it carefully before making a payment.

1Failed or Duplicate Transactions

• If money is debited from your account but the payment shows as failed or pending on our website, it is usually reversed automatically by your bank or the payment gateway within 5–7 working days.
• If you are charged twice for the same transaction, the duplicate amount will be refunded in full to the original payment method within 5–7 working days of verification.
• If you do not receive the reversal within this time, email us the transaction ID, date and amount at care@cosmos-logistics.in.

2Shipment / Courier Bookings

• Before pickup: a booking can be cancelled free of charge and the full amount will be refunded.
• After pickup: the shipment is in transit and the booking cannot be cancelled or refunded. A return-to-origin can be requested at applicable charges.
• Service failure: if we are unable to deliver because of a fault on our side, the freight charge will be refunded. Claims for loss or damage are handled as per our Terms & Conditions.
• No refund is given for delays or non-delivery caused by incorrect address, receiver unavailability, refusal, prohibited contents, or force-majeure events.

3Partner Wallet Top-ups

• Money added to the Cosmos wallet is credited to your wallet balance after successful payment and can be used for services on the platform.
• A wallet top-up can be cancelled and refunded to the original payment method if requested within 7 days of the top-up, provided the amount has not been used.
• Unused wallet balance can also be refunded when a partner closes their account, after adjusting any dues payable to Cosmos Logistics.
• Amounts already spent from the wallet on services (bookings, fees) are refundable only as per the rule for that service.

4Pincode (Territory) Booking

• If two partners pay for the same pincode at the same moment, the pincode is allotted to the first confirmed payment; the other partner’s amount is automatically refunded to their Cosmos wallet.
• If payment succeeds but the pincode cannot be allotted for any reason on our side, the full amount will be refunded.
• Once a pincode has been successfully allotted to you, the booking amount is non-refundable, as the territory is reserved exclusively for you and withdrawn from other applicants.

5Agreement / Franchise Fees

• If your agreement request is rejected by Cosmos Logistics, the agreement fee paid will be refunded in full.
• If you cancel before the agreement is processed or issued, you may request a refund within 7 days of payment; a processing charge of up to 10% may be deducted.
• Once the agreement has been processed and issued, the fee is non-refundable.

6How to Request a Refund

Email care@cosmos-logistics.in or call 022 6964 7171 with:

• Your registered name, mobile number and username (if any)
• Transaction ID / order ID, payment date and amount
• Reason for the cancellation or refund request

7Refund Timelines

Approved refunds are processed to the original payment method through the same payment gateway (Razorpay / Cashfree). The final credit time depends on your bank. We will inform you by email once the refund is initiated.

8Contact

Cosmos Logistics — A Unit of Ganapati Enterprises
8, Kakaji Nagar, Jawahar Nagar, Goregaon West, Mumbai, Maharashtra 400104, India
Email: care@cosmos-logistics.in · Phone: 022 6964 7171 (Mon–Sat, 9:00 AM – 6:00 PM)